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Airo Support

We're happy to help. You might not be the first to ask. Take a look at our FAQ for
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Do you have a question?

How do I activate my license?
In most cases license is activated automatically, as we identify the device the license was purchased for, and your subscription information will appear in the Account section.
In case your subscription is not appearing, login to your Airo account (one was created for you on purchase, if you haven’t opened one before), using the same email address used for purchasing your license and your Mac will be connected to your recently purchased subscription.
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Why is Airo appearing in “Red”?
Airo will display in Red colors, as a warning, when one of its main functions is disabled. A message on the Status page will tell you which one it is.
If you haven’t granted extension permission, Airo cannot scan files in real-time and prevent harmful applications from deploying on your Mac. You can still run manual scans and clean your Mac from existing malware, but new malware cannot be stopped before entering your machine.
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How can I contact support?
Once you open an account with Airo (it’s free!) you have access to a chat support on My Account page.
You can also send us your questions using the contact us form.
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Why is Airo blocking my site?
We invest great care in identifying sites that can be harmful to users. Sites that may be involved is malicious or deceptive activities, or ones that spread malware in their downloads.
If your site is not involved in any of these activities, and it was blocked by mistake, please send us the link to your website here.
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Reporting an application Airo is blocking incorrectly
If you feel Airo has blocked one of your applications by mistake, please contact us here and we will review its functionality to make sure its safe for all users.
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How can I submit a suspicious application for your inspection?
Go to our Application review page (upload file popup) and upload the suspected application, together with a short description of how you received it. We will review the files and their functionality and decide whether it is indeed a malware or malicious in any way.
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I am having trouble installing Airo on my Mac
Please check that your Mac is compatible with the technical specification for installing Airo.
To help you with any installation questions, login to My Account and chat with our support agent to get Airo up and running.
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How do I uninstall Airo?
Airo uninstaller is placed in Applications folder right next to Airo. Open it to uninstall Airo.
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How do I remove a virus from my Mac?
Airo has a real-time protection mechanism to make sure new viruses do not enter your Mac. If you are installing Airo to remove an existing virus, open Airo and perform a manual Scan to remove any malware that might exist on your Mac.
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How do I cancel my subscription?
Login to My Account on the Airo website or go to Manage Account on the Account section of your installed application. Your purchased subscriptions will be listed and you can cancel the relevant one. Canceling your subscription will stop your license from auto-renewing on the next billing period.
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How can I get a refund?
Your subscription can be refunded within the first 30 days after purchase. You can learn about our cancellation and refund policy here.
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False Positive Submission

If you have good reason to believe and able to demonstrate that a file was mistakenly classified,
please complete the following form and provide the file details

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