If you have a good reason to believe, and are able to demonstrate, that a file was mistakenly classified, please complete the following form and provide the file details.
If you believe an application, file or URL you encountered is malicious, tell us about it.
Last Updated: May 12, 2020
General note about your privacy:
A leading principle for us, when it comes to personal information, is that we don’t collect it if it doesn’t serve a purpose of serving you with better products, services, features and analysis. Or, when we want to be able to reach to our products’ relevant audience.
We are here to help you protect your Mac or iOs device (the “Device”), and we use the data required to do exactly that. Sometimes, we request your help to do so, by submitting input, files, information or examples. Rest assure that we use the data you submit for the purposes we describe upon (or prior) to any submission.
Airo AV (“Airo”, “we” or “us”) respects the privacy of its consumers and users (“you” or “user(s)“), and is committed to respecting their privacy. This policy applies to our machine learning technology and respective products (both the desktop software and browser extension) (“Products”), and to our website(s), available at: www.airoav.com and may include landing pages under this domain (“Site(s)”). Our Products are designed to protect your Device and your browsing experience against threats, malware, adware and other malicious or suspicious files and behaviors that are aiming at damaging or evading your system (jointly with the Products and the Sites, “Services”).
Please read this policy carefully and make sure you understand it. If you don’t you can always reach out and ask us (you can do so via the contact option on the website).
Let’s make a few things clear
The Products and Services are designed and allowed to be used by you if you are a human and not a minor in your country of residence. We don’t collect information about your age but if we will discover that we mistakenly collected information about minors, we will delete and may terminate such account.
This policy describes how we treat certain information about you and your computer device when you use the Products (“Data”). Some of the Data may be classified as personal information (“PI”), which means that that data alone, or in conjunction with other data, may lead to an individual person. If you only accessing and browsing the Sites, we do not collect personally identifiable information about you, and, do not make any attempt to reveal your identity.
The Data we collect and use can be classified as one of the following:
Cookies and other web-tracking technologies
Advertising the Services
When we design the Products and Services, data privacy and security was considered (“Privacy by Design”). We made sure it would be easier and accessible for you to manage your Data. Meaning you can edit, alter or delete data you submitted to us. Some of the data, which is not associated with you as a natural person, is not accessible for such actions:
Another principle we follow is that no entity has access to any Data, unless such access and data are required to serve a role, function or activity, including purposes of securing the data and limit the access to it.
Airo is the Data Controller, where such 3rd party tools and services are the Data Processors. As such, when engaging with such 3rd party services, we make sure that they follow applicable data protection regulatory requirements.
Please be aware, any service provided by such data Processors, or functioned fulfilled by them is governed by their own privacy policies, as provided here, and as may be available from time to time, inline the Services.
Maintenance and Security
When designed Airo’s data architecture, principles of data security standards were highly considered. We work hard to secure your data and ensure separation of Files Data from User Data. We also use 3rd party data experts like AWS that assist with encrypting, anonymize and secure personal data, and do our utmost to apply physical, logical and technical data security measures. Of course, that incidents happen, and we cannot guaranty 100% security of all times, however, strive to get there by complying with applicable data security regulation.
Unless we are instructed otherwise by applicable laws, we retain Information we collect for as long as needed to provide the Services, operate them, monitor them, and to comply with our legal obligations, resolve disputes and enforce our agreements.
International transfer of Data
Our data storage services and servers are in the United State. When the data is transmitted, we make sure it is encrypted and safeguarded in transmission.
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