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Thank you for submitting your support request.

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information, you can contact us by replying to that email.

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Airo Consumer Support.

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Cookie Policy

Last Updated: July 31, 2019

What is a cookie?

A cookie is a small file which is placed on your computer’s hard drive and remembers information about you such as your language preference or login information. The website – when visited by a user, asks your browser to store such information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting. Such third parties mainly provide a support system, payment clearing, authentication and other services as further detailed below. Both first-party and third-party cookies may be used on this website. A cookie is used to improve your website experience; however, this information cannot be used to identify a visitor as an individual.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

About this policy

This Cookie Policy does not govern the use of our sites, nor the processing of Information (as defined in our Privacy policy, available at https://www.airoav.com/privacy-policy/) collected on the Sites. Please read our End User License Agreement, available at https://www.airoav.com/end-user-license-agreement/ for more information about the terms governing the Sites. For more information about how we process your Information on the Sites and when you make use of or interact with our Services, please consult our Privacy Policy).

Your choices and control over cookies on your browser

We give you control over the types of cookies you decide to accept from our website. These are grouped as follows:

  • Strictly necessary cookies – These are essential for our website to function. We don’t ask for your consent to these and the only way to avoid them is to not use our website.
  • Google Cookies – Analytics and authentication. for more information please refer to https://policies.google.com/technologies/types?hl=en
  • Essential cookies – such as support system, payment clearing services, security, and authentication services.
  • Advertising Cookies – Those are third-party cookies that are used by agencies and advertising entities to better advertise our product software, we do not allow or give them permission to use those cookies for other purposes, however, their privacy and cookie policies describe exactly what they will be doing with the cookies information. To opt-out of Advertising Cookies, you can use the opt-out options below as per each cookie.

Opt-out options:

  1. General opt-out: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer or use cookies management tools to disable specific types of cookies. This may prevent you from taking full advantage of the website and the services.
  2. If you want to take back your consent to our use of cookies, you can disable our cookies directly from your browsers settings, use management tools, or opt-out from those that are not strictly necessary cookies, by using their opt-out options, given to you next to each one.
  3. To opt-out in one click from advertising cookies, or individually from advertising agencies’ cookies, you can use the DAA (AdChoice) opt-out option. Be aware that this option includes all the advertising cookies used on your browsers by any site you have visited.

Airo Cookies (Strictly Necessary)

Name

Description

Expires

__cfduid

The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

1 Year

.AspNewCore.Antiforgery.XXX

A temporary cookie used to help prevent Cross-Site Request Forgery (CSRF) attacks

When the browsing session ends

oidc.XXX

Used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.

When the browsing session ends

oidc.user

The user’s token and additional login information

When the browsing session ends

returnUrl

Temporary setting for returning a user to the correct page after login

When the browsing session ends

AspNewCore.Antiforgery.XXX

A temporary cookie used to help prevent Cross-Site Request Forgery (CSRF) attacks

When the browsing session ends

idsrv.session

Used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie

When the browsing session ends

Third-Party Essential Cookies

Third Party

Purpose

Google Analytics

Tracking performance for product improvements

Google Tag manager

Tool by Google for performance tracking management

Google security / Authentication

 cookies used to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.

Facebook Authentication

Cookies used by Facebook for a consumer with a Facebook account, to verify consumer account and enable easy access to the Facebook Products and show you the appropriate experience and features.

For more information please refer to: https://en-gb.facebook.com/policies/cookies/

Cleverbridge

Cookie used by the Cleverbridge for managing the payment procedures and protections.

Zendesk

Support system for helping consumers with operating the product and purchasing licenses: _cfdruid, ZD-buid, ZD-store, ZD-suid, __zlcstore, __zlcmid.

Third-Party Advertising Cookies

Like all websites, our website uses 3rd party agencies that help us with advertising the products and to better target those consumers who will likely to find our products relevant to them. We make sure to engage only with those agencies and advertising networks that respect users choices and allow them to opt-out from being targeted with preference-based advertising. To opt-out from this type of advertising you can use one of the following options:

  1. Using industry acceptable initiatives that present to you all the advertising based cookies on your browsers (not only those that are used in this site but those on your browser as a result of browsing multiple sites). You can choose to opt-out individually from any advertising agency, or to opt-out from all in one single click. To use this opt-out option click here (DAA – AdChoice).
  2. You can disable, enable and/or delete any cookie from your browsers’ settings. Each browser has its own cookies disabling mechanism, which you can find via the browsers settings button >> Advanced settings >> Site settings. Please be aware that this option, also, will show you all the advertising cookies used on your browsers, that are not necessarily used only on this site.
  3. Using 3rd party cookie management tool upon your selection. There are many cookies self-management tools for you via which you can pre-define what type of cookies to be enabled and which to be disabled. This option is subject to your selection and responsibility.

 

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